UTN Training from a customer’s perspective

What’s it like working with UTN Training? Aerial View spoke to Mark Atkinson, Health & Safety Manager of the Clugston Group, to get his feedback. UTN Training from a customer’s perspective

UTN is a preferred supplier for Clugston Construction, one of the UK’s largest privately owned building and civil engineering contractors, based in Scunthorpe, North Lincolnshire. They have a long-standing reputation for being at the forefront of health and safety, with a key value of providing their employees with the right skills and levels of training.

Before making UTN a preferred supplier, Mark spent several months observing how we work, which included sitting in on a number of training courses.

Mark said: “Observing those courses, liaising closely with UTN and also noting that they have a high percentage of directly employed trainers gave me the confidence that they deliver the right courses to the right standards and with the right information. We therefore decided to put our people on UTN construction skills courses and in the past 12 months 1,039 employees and site worker have been trained by UTN’s highly talented trainers.”

The courses have included SMSTS, SSSTS,  IOSH Directing Safely, CISRS Scaffold Inspection, Confined Space, Crane Appointed Persons, Asbestos Awareness, Health & Safety  Awareness, and CAT & Genny underground services.

Most of these courses are held at our Wakefield centre but Clugston also use our Liverpool, Birmingham, North East and Brentwood centres because they are in areas where Clugston are working on major projects, so site personnel can easily attend.

Mark said Clugston also use UTN e-Learning courses for Fire Marshall, Manual Handling, Emergency First Aid, and Risk Assessment training.

“Employees can complete these courses in their office at a convenient time instead of us wasting time sending them 60 miles for a half day course.”

Working with UTN is very much a two-way process: “In instances when I have found that some aspect of UTN’s training has not suited our requirements we’ve had discussions with UTN and they have made changes to accommodate our needs.”

“In some cases courses have been devised such as the Influencing Safely course. This course is designed to fill a gap that we identified in the construction skills suite of courses. It highlights how our commercial staff, such as buyers and estimators, can influence safety by being aware of the safety and commercial effects of specifying and purchasing specific products,” he added.

Mark summed up the benefits of working with UTN:

•             A dedicated training centre and appointed contact

•            Single order / accounts system

•            Understanding each other’s needs

•            Being able to hire the UTN Training room for other Clugston meetings

•            Develop construction requirement into the courses

•            Direct feedback with UTN trainers on both ‘good’ and ‘needs improving